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Teleopti AB (北京瑞捷讯科技有限公司)

2011-02-11 12:34《4PS呼叫中心国际标准研究中心》  咨询电话:021-58307717  

  Teleopti是全球主要的方案供应商(排班管理软件方案)之一,它为呼叫中心提供战略劳动力管理以及控制成本解决方案,以及质量监控和通信管理设备和服务。目前,在全球拥有500多家客户,覆盖了60多个国家和地区,支持而是多种语言。
  
  Teleopti以在客户的需求基础上开发高级技术的解决方案而闻名,这些解决方案也很容易执行和使用。Teleopti 拥有的两大产品分别为Teleopti CCC(排班方案)和Teleopti Pro(通信费用管理方案),已经帮助了EMEA的数百家企业提高了运作效率和服务水平。
  
  Teleopti CCC 起源于欧洲联盟市场,那里有最严格的员工合同和工作条件。这样的工作环境非常需要劳动力管理解决方案,尤其需要预测和排班过程中实现智能化。灵活性是Teleopti CCC 的重要优点之一。我们的解决方案完全可以支持世界各地的工作时间与合同条件,我们支持完全自动化的和优化的排班方案,支持任何时间范围的预测与排班 -- 从几天到数个月。
  
  Teleopti CCC是一种“人性化”的劳动力管理方案,为各级机构提供实时监管,假日规划和适用于你的机构各级管理工具。我们的WFM 指导原则从授权的坐席到团队领导都适用,在使用当地语言模式下,能够迅速帮助客户提高绩效。当需要降低人员配备成本并保留客户时,Teleopti CCC能够帮助你提高客户服务水平并保持服务水平的稳定。这使管理重点能够更多地放在运营策略上,减少了日常事务管理上的时间,在提升员工满意度和激励的同时,日常任务可以更多的下放给坐席。我们的客户常常通过绩效工具证实Teleopti CCC 如何减少了损耗。通过使用Teleopti CCC,坐席能计划他们私人生活外的工作时间,这是过去使用手工排班无法实现的。
  
  Teleopti 由Nils Bildt于1992年创建。Teleopti一直在稳定地成长,不断用自己的收益供给策略所需经费。我们创建了一个具有可持续和自我成长的实力雄厚的公司。今天,公司拥有最高的AAA+信用等级。2010年6月,Olle During 接替Nils Bildt 先生出任了公司的CEO 并继续保持了公司连续十多年的盈利记录。

  We increase the value of our customers’ telecom with market leading solutions for telecom expense management and workforce management.
  
  Teleopti is one of the world's leading providers of solutions for strategic workforce management in contact centers, as well as cost allocation and quality control of voice and IP enterprise networks.
  
  Teleopti is known for developing products with superior technology, based on customer needs, which are easy to implement and use. Solutions based on Teleopti CCC and Teleopti Pro are also available from a network of partners. Hundreds of enterprises in EMEA rely on solutions from Teleopti to improve operating efficiency and service levels.
  
  Nils Bildt, , founded the company in 1992. Teleopti has grown steadily and is doing so at an increasing pace. Our strategy has been to stay cautious and has been financed through our own income. This has created a solid company with sustainable and self-generated growth, one that has been profitable every year. A high level of profit secures future support and further development and we believe that this also promotes satisfied customers and owners. In January 1998 we had 9 employees, a year later there were 25 of us. Today the company has more than 120 employees.  In June 2010, Olle During was assigned as Teleopti CEO and lead Teleopti in growth in 2010 continuously and expanded in new markets, i.e. China and Asia Pacific Area.
  
  Our core values are Speed, Closeness, Commitment and Professionalism.
  
  We keep these values in mind in everything that we do to keep them alive and make sure they are reflected in the way we act both toward our customers and one another.
 

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